Of course! Anything else would be illegal. We only offer original Montblanc products we purchase from certified and registered Montblanc concessionaires. Therefore, you will always receive new goods from current production periods and in the same quality as offered by all reputable dealers.

Every current Montblanc writing instrument and most collector's items are individualized with an individual serial number. Usually you will find it engraved in the clip or clip ring. With this number, Montblanc is able to confirm the originality of your product at any time.

Yes, we only sell new products. Items that are still active in Montblanc's program are always new and unused. Collectibles and limited editions are always in unused and collectible condition unless otherwise stated in the description.

Our greatest goal is that you experience a 100% satisfactory purchase from us. Of course we will do everything to ensure that you are satisfied with us. Despite all care, we cannot completely rule out the possibility of errors occurring. No matter if:

- the quality is not right

- the scope of delivery is incomplete

- the goods arrive damaged

- the invoice was issued incorrectly

- the wrong item was delivered

- other events / circumstances that cause dissatisfaction

We are here for you! Call us or write us a message via the contact form.

Yes! Unless otherwise stated in the description or pictures, the Montblanc item will be delivered in the original packaging.

We deliver the products as they are delivered by Montblanc. Most of the writing instruments will be delivered in the standard Montblanc original packaging with box, service guide and outer packaging. The scope of delivery is documented in the product description and the photos. if there are deviations from the original scope of delivery, these can also be clearly seen there.

Yes! All offered Montblanc writing instruments (except fountain pens) are delivered with a refill which is already installed. For ballpoint pens, rollerballs and fineliners, this is usually a black refill. Pencils already contain leads as well as an eraser (where provided).

Fountain pens are usually delivered without ink. however, some fountain pens are equipped with a cartridge. In this case the cartridge is located in the barrel behind the empty demonstration cartridge

Unfortunately, we do not sell ink or other refills. You can easily order them via the official Montblanc homepage.

All products have a granted legal warranty of 2 years. As we are an independent dealer, we do not stamp the last page of the service guide. Usually you will receive a separate house warranty card enclosed. If the shipment is from an external warehouse and/or the warranty card is not enclosed, your invoice is absolutely sufficient as delivery-proof. However, we do not need this card to recognize your warranty claim, as we can use our system to track the purchase-date.

Statistically, the risk of your Montblanc suffering a defect is very low. For us, the rate is about 0.5%. Nevertheless, should a defect occur within the first two years, we, as an independent dealer, strive to match our efforts to those of the manufacturer. Please contact us as we will handle the repair process. Just give us a call or use the contact form.

This depends on the defect. In most cases, we can repair the defect directly on site. In this case processing time is appr. 1-2 weeks. If the defect cannot be repaired by us, the writing instrument will be handed over to Montblanc's service center. In this case, you should be prepared for a longer waiting time. Since the processing times there varies greatly, we unfortunately cannot provide an exact information on this.

After the first 2 years, you can contact Montblanc directly to have your item repaired. Montblanc offers various service packages, which are applied depending on the series and the defect.

NOS means New Old Stock. These products were produced long time ago, but have never been never used or filled (in the case of fountain pens). We use the addition NOS predominantly with rarities, collector's items, special and/or Limited editions, which are already sold out for a longer time. In most cases these pens remained in private collections or as an investment in their safe, without ever getting used. They are practically new and went through our strict quality control.

If you have any questions about how to be assured that your chosen writing instrument is really unused, we will be happy to help you by phone!. There are some characteristics and clues by which you can tell if a writing instrument has already been used or if it is really unused.

As an independent dealer, we are not allowed to use Montblanc's nib exchange service. Nevertheless, we offer our customers a nib exchange within 4 weeks if we have the desired nib in stock.

We work with an external partner who is able to engrave various of our writing instruments. For any further information about the engraving service please visit here!

We are an independet dealer and have no contractual obligations to the manufacturer. Thus, we always orientate ourselves to the most favorable, comparable market price, without neglecting and/or limiting the quality. As we only sell our products onine, we do not have to bear any large fixed costs, which has a positive effect on the prices we are able to offer.

Yes, you will receive an invoice according to German law. Unless otherwise stated, the statutory VAT is shown separately on the invoice!

This type of taxation is mainly found at collectibles that are no longer listed in Montblanc's current program and can no longer be purchased through Montblanc or its dealers. For products marked with the remark (§25a UStG Differenzbesteuerung), the sales tax is included, but it is not shown separately on the invoice. This is mainly of interest for commercial customers who are allowed to deduct VAT. These products are mostly described by the note NOS (new old stock). This products are unused "new goods" that were produced a longer time ago and were already in private hands (mostly collectors or investors).

Differential taxation according to §25a UStG is mostly applied if the product was already bought by a private person. Many collectors buy Montblanc pens as an investment or hobby without using them. Some of them do not even open the foil. In the internet you will often find them with the remark NOS (new old stock). Generally we buy goods from private persons only if they are in unused and in "new condition". Mostly these are rarities, collector's items, special and/or limited editions that have been sold out for already a long time.

In Germany the standard shipping (DHL package) is free of charge. You can find our complete shipping conditions (also for deliveries abroad) here: here

Since we work exclusively with DHL, delivery to a DHL Packstation or DHL branch is possible. Please specify this separately as your delivery address, otherwise we will always use the billing address.

We deliver our goods worldwide with some minors exceptions. We use DHL/Deutsche Post AG, FedEx and UPS as transport service providers for our worldwide shipping activities. All shipping / and delivery conditions can be found here!

Please note: when shipping to third countries, customs duties and import fees may apply. These are not included in our prices and must be paid by the recipient.

In most cases you will find a printed invoice in the package. If your product is shipped by our external warehouse you will receive the invoice by e-mail. Should you miss your invoice please do not hesitate to contact us.

Yes! For an additional charge we provide a Express shipping within Germany. The delivery time for this shipping method is 2 business days (Express 2nd Day). Personalized products can also be shipped by DHL Express but please note that the processing time for the engraving will last appr. 2-3 days additionally. Please note that there is no delivery on Saturday, Sunday and holidays. Ideally, you contact us in advance to make sure everything works smoothly.

It is very important to us to offer you the greatest possible comfort and security with your purchase. Therefore, every purchase has a granted a one-month right of withdrawal. You can find more information about the legal right of withdrawal here!

During the cancellation period of one month, you have the option to exchange your writing instrument. Please contact us and we will arrange it for you.

The buyer bears the direct costs of the return.

We highly recommend to choose a insured shipping method with the possibility to track the shipment.

Yes! If you chose PayPal as payment method your purchase is automatically secured by their buyer protection program. Some credit card companies also offer comprehensive protection for online purchases.

Of course you are also welcome to visit us in our premises. We are located close to the A96 Munich/Lindau motorway and will be pleased to show you our wide product range. Please contact us in order to make an appointment-

Yes! Our store system accepts a large number of major credit cards such as Visa, Amex, Maestro.

Yes! We accept Apple Pay and also Google Pay.

Bank transfer (payment in advance) by IBAN and BIC is possible and our preferred method of payment as this is the most direct processing for us. Since you treat us with a lot of trust, we would like to thank you very much for this leap of faith.

A purchase on account is possible if you pay with Klarna or Paypal. The provider will inform you about the requirements and possibilities as soon as you have been redirected to their page during the payment process.

When purchasing items for our outlet, we pay the greatest attention to the condition. We will not purchase items that show significant signs of wear or even damage!

It is of the utmost importance to us to consistently offer the best quality, which is why we pay particular attention to the condition that we would expect when purchasing our outlet items.

With this in mind, in addition to the 24-month warranty, we also guarantee you our quality promise of not delivering any products that are not in very good to absolutely new condition.

Yes! We photograph every writing instrument and you can be sure that the pictures were taken of the item that you end up purchasing.

It is important to us to provide the best possible information about the condition and scope of delivery. Product images are the best means for this and we do not shy away from the effort of photographing each item anew in order to ultimately offer you the best possible transparency.

Our Meisterstück standard items from our exhibition are an exception. Since these do not show any signs of wear or have different details, the pictures here are unchanged - you will receive absolutely new and unused quality.

Please be sure to contact us if you are concerned about the condition of a product are not sure or need more details.

We refer to isolated areas/spots on the writing instrument as storage marks that could best be described as slight surface irritations.

These are at most micro-scratches that are barely visible to the naked eye under normal light.

Since we use very strong light and always high magnification for the evaluation, these isolated areas are usually hardly noticeable under normal circumstances.

However, this does not in any way represent damage, deep scratches or visually disturbing changes to the surface.