Frequently asked questions
products
Unser Bestreben ist eine Kundenzufriedenheit von 100%. Dies spiegeln auch unsere Kundenrezessionen bei google und ebay wieder. Daher tun wir alles, dass Ihr Einkauferlebnis positiv ist. Trotz aller Sorgfalt können Fehler passieren. Egal ob:
- die Qualität nicht stimmt
- der Lieferumfang unvollständig ist
- die Ware beschädigt angekommen ist
- die Rechnung falsch ausgestellt wurde
- der falsche Artikel geliefert wurde
- andere Ereignisse / Gegenbenheiten, die Unzufriedenheit auslösen
Wir sind für Sie da! Rufen Sie uns an +49 (0) 17622715159 oder schreiben uns eine Nachricht über das Kontaktformular.
Statistically speaking, the risk that your Montblanc experiences a defect is very low. With us, the rate is about 0.5%. If a defect occurs within the first 2 years, we, as an independent retailer, are committed to matching the manufacturer's efforts. You must contact us first, as we handle the repair process. Just give us a call or use the contact form.
NOS means New Old Stock. Specifically, these are goods that were produced a long time ago but have never been used or filled (in the case of fountain pens). We mainly use the addition NOS for rarities, collector's items, special and/or limited editions that are already sold out and are no longer supplied by the manufacturer. In most cases, these writing instruments remain in private collections or as an investment in a safe without ever having been written with. They are practically new and have undergone our strict quality control and if you have any questions about how to be sure that such a writing instrument is really unused, we will be happy to help you by telephone! There are a number of features and indications that can be used to determine whether a writing instrument has already been used or whether it is really unused, and with collector's items the question often arises as to whether a pen is only considered new or NOS if it is still in its original sealed condition. We don't think so and this is not common practice. Many writing instruments, especially older ones, have already had the foil removed.
Waren, die wir vom Einzelhandel und Fachgeschäften ankaufen, wurden oft schon geöffnet, jedoch nie benutzt. Oft wollen die Besitzer sicher gehen, dass das Schreibgerät auch enthalten ist. Daher gilt für uns der Zustand neu auch für Waren, die bereits ausgepackt wurden. Jedoch achten wir streng darauf, dass diese nie benutzt oder Probe geschrieben wurden. Gerade bei Sammlerstücken ist es absolut erforderlich, dass diese Schreibgeräte nie benutzt wurden. Für den seltenen Fall, dass es mal anders ist, werden wir das immer in der Artikelbeschreibung vermerken.
Wir arbeiten mit einem Graveur zusammen, der den Großteil unserer Schreibgeräte gravieren kann. Alle weiteren Informationen zum Gravurservice finden Sie hier!
Prices
Shipping
Except for a few countries, we deliver our goods worldwide. For this, we use DHL/Deutsche Post AG and FedEx as shipping providers. All shipping and delivery conditions can be found here!
For an additional fee, we also ship within Germany via DHL Express. Orders received by 12:00 will be shipped on the same day. The delivery time for this is 2 days (Express 2nd Day).
Please note that while engraved products can be shipped via Express, the processing time for engraving is still 2-3 working days.
Furthermore, please note that DHL Express does not deliver on Saturdays, Sundays, and public holidays. Ideally, please contact us in advance via Contact to ensure that everything runs smoothly.
Der Import von hochwertigen Schreibgeräten in die USA ist oftmals mit einer genauen Prüfung durch den US Zoll verbunden. Unserer Erfahrung zeigt, dass insbesondere 2 Gründe besondere Aufmerksamkeit erfordern:
1. TSCA - Bestätigung
Der Importeur muss mit einem Formblatt bestätigen, dass das Paket über keinerlei toxische Inhalte verfügt. Wir dürfen als Exporteur dieses Dokument beilegen, sofern Sie uns bei/nach dem Verkauf eindeutig dazu ermächtigen dies zu tun. Wir werden Sie Ihrem Einkauf kontaktieren und Sie um diese Erlaubnis bitten. Entsprechend können wir dieses Dokument beilegen und den Vorgang beschleunigen.
2. Form 5106 und/oder Zollnummer/Steuernummer
Gelegentlich muss der Importeur gegenüber dem US Zoll Identitätsangaben über ein Formblatt zukommen lassen (eine Registrierungsnummer beantragen/mitteilen). Sollte dies erforderlich sein, muss der Importeur vor Ort den Versandpartner FedEx/UPS/DHL kontaktieren und die Vorgehensweise klären um einen reibungslosen Import zu gewährleisten. Da wir dieses Dokument mit persönlichen Angaben nicht für Sie erstellen dürfen, ist es zwingend erforderlich dass Sie bei vorliegen dieser Meldung die weiteren Schritte einleiten um die Freigabe des Pakets durch den Zoll zu erhalten.
Return & exchange
To provide you with comprehensive security and freedom when purchasing, we grant you a 1-month return policy. Further information on the statutory right of withdrawal can be found here!
Payment
Yes, we offer Paypal as a payment method. This allows you to benefit from Paypal's buyer protection program and thus secure your payment. However, you also normally enjoy buyer protection when paying by credit card.
Some credit card companies already offer comprehensive protection for online purchases, and if you want to be absolutely sure, then visit us at our premises in the Allgäu region by making an appointment by telephone. We are located directly on the A96 Munich/Lindau highway and are easy to reach. We have a nice customer corner where you can take a look at Montblanc at your leisure. Of course we also serve coffee!
Outlet
When purchasing items for our outlet, we pay the utmost attention to their condition. We do not buy items that show signs of heavy use or even damage!
It is of the utmost importance to us to offer the best quality throughout, which is why we also pay particular attention to the condition of the outlet items, which we would also expect if we were to buy them.
24 months warranty and our quality promise not to supply any products that are not in very good to absolutely new condition.
Yes, we photograph every writing instrument and you can be sure that the pictures were taken of the item that you will ultimately purchase.
It is important to us to provide the best possible information about the condition and scope of delivery. Product images are the best way to do this and we do not shy away from the effort of photographing each item anew in order to offer you the best possible transparency in the end, with the exception of our Meisterstück standard items from our exhibition.
As these do not show any signs of use or have different details, the pictures here are unchanged - you receive absolutely new and unused quality.
Please contact us if you are not sure about the condition of a product or need more details.
We define storage marks as isolated areas/spots on the writing instrument that could best be described as slight superficial irritations.
These are at most micro-scratches that are barely visible to the naked eye under normal light.
Since we use very strong light and always a high magnification for the evaluation, these isolated spots are usually barely noticeable under normal circumstances.
However, these are by no means damage, deep scratches or visually disturbing changes to the surface.